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Anti Spam Policy

Effective Date: December 30, 2024

1. Introduction

At ProMaTo, we are committed to maintaining a secure and trustworthy environment for all users. This Anti-Spam Policy outlines the guidelines and practices to prevent unsolicited and unauthorized communications through our services, including CRM, OMS, TMS, PMT, EDU, LMS and other offerings under the ProMaTo domain.

2. Definition of Spam

"Spam" refers to unsolicited, bulk, or irrelevant messages sent over the internet, typically to a large number of users, for the purpose of advertising, phishing, spreading malware, etc.

3. Acceptable Use of ProMaTo Services

You agree to use ProMaTo's services solely for sending emails or messages to individuals who have explicitly consented to receive such communications from you. Acceptable methods of obtaining consent include:

  • Opt-In Forms: Users voluntarily subscribe to receive communications by filling out forms on your website.
  • Transactional Interactions: Users provide their email addresses during transactions, with clear indication that they may receive related communications.
  • Event Participation: Users provide their email addresses during events or surveys, with prior consent to receive follow-up communications.

4. Prohibited Activities

The following activities are strictly prohibited:

  • Unauthorized Email Lists: Importing or sending emails to addresses obtained from third parties without explicit consent.
  • Misleading Information: Using deceptive routing, header information, or subject lines that misrepresent the content or origin of the message.
  • Failure to Honor Opt-Out Requests: Not providing a clear and easy method for recipients to unsubscribe from future communications, and failing to honor such requests within 10 days.
  • Lack of Physical Address: Sending emails without including a valid physical postal address of the sender.

5. Compliance and Monitoring

ProMaTo reserves the right to monitor and audit the use of its services to ensure compliance with this Anti-Spam Policy. Non-compliance may result in suspension or termination of your account.

6. Reporting Violations

If you encounter any spam-related issues or suspect violations of this policy, please contact us at [email protected]

7. Policy Updates

ProMaTo may update this Anti-Spam Policy periodically. Users are encouraged to review this policy regularly to stay informed about our practices.

8. Contact Information

For further inquiries or assistance regarding this policy, please contact:
Email: [email protected]