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Refund and Cancellation Policy

Effective Date: December 30, 2024

At ProMaTo, we strive to provide high-quality services and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations and refunds for the services offered under the ProMaTo domain.

1. Cancellation Policy

Subscription Services

  • You may cancel your subscription at any time through your account settings or by contacting our support team at [email protected].
  • Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the subscribed services until the end of your billing period.

Trial Period

  • If you are using a free trial, you may cancel at any time during the trial period without incurring charges.
  • If the trial period ends without cancellation, the subscription will automatically transition to a paid plan as per the selected terms.

One-Time Purchases

  • For one-time purchases, cancellations are not applicable once the transaction is completed.

2. Refund Policy

Eligibility for Refunds

Refunds are available under the following circumstances:

  • If you experience technical issues with the service that ProMaTo cannot resolve within a reasonable timeframe.
  • If you are charged in error due to a billing issue on ProMaTo's end.

Non-Refundable Cases

Refunds will not be issued in the following cases:

  • If you decide to discontinue using the service after a successful transaction.
  • For partial use of subscription services.
  • For services purchased during promotions or discounts unless otherwise stated.

Refund Request Process

  • To request a refund, contact our support team at [email protected] within 14 days of the transaction.
  • Provide the following details for verification:
    • Your registered email address.
    • Transaction ID or invoice number.
    • Reason for the refund request.

Processing Time

  • Refunds will be processed within 7–10 business days after approval.
  • The refunded amount will be credited back to the original payment method.

3. Modifications to the Policy

ProMaTo reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting on our website. It is recommended to review this policy periodically.

4. Contact Us

For any questions or assistance regarding this policy, please contact us at: [email protected]

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